Events

Upcoming events

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TSIA

AI is hot, but data for successful adoption is elusive. INTERACT is the first conference to present data around what works, what doesn't, and what's next in technology and services.

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CCW 2024

Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.

Watch events on-demand

WATCH

Industry insights

We cover the most important topics related to scaling and optimizing support operations. This series is designed to be equal parts inspiration and education.

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Rethinking AI: From Basic Deflection to Meaningful Automation

Learn about Assembled Assist — an agent co-pilot and issue resolution engine that powers exceptional customer experiences with AI-powered suggestions, high-quality automated responses, and real-time performance insights.

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Building Your WFM Dream Team

In this session, Dan Smitley and Sam Dehart dive deep on all things hiring best practices, from when it’s time to consider expanding your team to interviewing and onboarding.

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Building Capacity Planning for Your Support Team

We hosted a capacity planning webinar earlier this year, but we know many of you are yearning for an even deeper dive. Here it is.

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Let's Talk AI: A Conversation With Jasper

We'll be discussing the implications of AI on the Support/CX industry featuring panelists from leading AI companies.

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WFM Hot Takes

The 1950s called and they want their aux codes back. Canned reports? More like can’t reports. More productivity metrics ≠ more productivity.

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Supporting Support Teams

How Wild Alaskan implemented WFM & QA to supercharge their support organization and elevate customer experiences...

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How Sana Benefits supercharged their customer experiences

Discover how Sana Benefits supercharged their WFM

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A New Vision for Workforce Management With WFM Expert Brad Cleveland

An exclusive keynote session with workforce management expert...

Office hours

Watch our team of experts explain how to get the most out of the Assembled platform. Best suited for existing Assembled users.

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Vendor Management: Deep Dive

Learn all about best practices for navigating vendor relationships from shopping vendors to managing performance long term.

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Ticket Segmentation and Queues

Learn all about best practices for ticket segmentation, as well as practical tips on how to implement and maintain segmentation logic using queues in Assembled.

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Scheduling Made Simple

A crash course on all things scheduling best practice, touching on everything from effectively using the staffing timeline to agent flexibility and potential automations.

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Preparing for the Holidays

Join Assembled workforce solutions manager for a discussion about all things holiday support team planning.

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Forecast Enablement Session

In this session, the Assembled team breaks down forecasting best practices along with expert forecaster, Andrew Marston, from the Brooks Running 👟 team.

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Performance Reporting Enablement Session

We explore best practices for understanding and leveraging agent performance reporting in Assembled. Includes a deep dive on our newly released Realtime Analysis page.

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Forecast Management Deep Dive

In this session, we deep dive on the newly released Forecast Management feature.

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Mastering Workforce Capacity Planning: Part Two

Uplevel your capacity planning expertise in part two of our series

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Mastering Workforce Capacity Planning: Part One

Uplevel your capacity planning expertise

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Building a Recession Proof Support Operation

Today's support teams have to be ready for anything. We share actionable advice to help you prepare.

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Preparing to Forecast for a New Channel

Launching a new support channel but unsure of how to continue to provide the same fast, dependable service you always have?

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Diagnosing SLA for Your Support Team

A webinar about the importance of SLA and how to diagnose the problem when things go sideways.

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Demystifying Forecasting for Your Support Team

In this video, we cover when it's time to start thinking about BPO, key criteria for selecting a vendor, best practices and more.

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Decoding Agent Adherence for Your Support Team

Join Adrien, Shelton & Valerie as they discuss adherence and conformance in this second installment of Office Hours with Assembled!

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!